Your ThrivePay plan is powered by Splitit, so you must use our Shopper Portal to view or update your Thrive Pay plan. Here are the steps to update the card on file:
- Access the Shopper Portal https://shopper.splitit.com/active? using the email associated with your ThrivePay plan
- An email will be sent to you with your direct login link (no password needed)
- Select the appropriate plan
- Navigate to the Quick Actions section
- Select the "Update Card" option
- Add information to the required fields
- If needed, change/update your address
- Select the Update Card button
Ensure your card details are entered correctly and that your billing address matches what your bank has on file. If anything doesn’t match, the card update will fail.
When you update your card, we will place a temporary authorization hold for the outstanding plan balance to verify the card has enough available credit. If the card does not have sufficient credit, the update will not be successful. You can resolve this by using a different card, requesting a temporary credit limit increase, or paying down your card balance before trying again.
View step-by-step screenshots of this process below:
Enter the email address linked to your plan, select the Login button
Access your email
Click the Magic Link within the email you received from Splitit, which powers your ThrivePay plan
Find the applicable plan
- Navigate to the Quick Actions section
- Select the "Update Card" option
Add information to the required fields
Need to change/update your address as well? Select the Change button and update the required fields:
Select the Update Card button
Once successful, your plan will now run on the card you just added.