Please contact the Merchant where you made your purchase to check on your cancellation or refund status.
Once the ThrivePay system receives the refund authorization from the Merchant, your plan will automatically be adjusted based on the decision they made.
You do not need to take any further action steps with Splitit - we cannot escalate on your behalf, or make any changes to your ThrivePay plan.
🔒 Plan Changes and Merchant Approval
Splitit cannot make changes to your plan unless the ThriveCart Merchant authorizes it.
Our Splitit Support team can check the status of your plan and provide information, but any changes require Merchant approval.
Payments on your plan will continue until the Merchant tells us otherwise.